It is disheartening to think that there are still some people who underestimates the call center job. Call centers in the Philippines are widespread. There is an abundance of these agencies where Filipinos could experience this kind of work. However, there are also a crowd which would recommend applying for the job.
Why, then, should you opt to work as a call center agent? Why are there two opinions regarding it? Here are reasons why you should consider this as a job experience.
You interact with different people
Even when you are based in a Philippine call center agency, you will definitely encounter various customers — Filipinos and foreigners alike. Not only are there people of different gender, age, or nationality, but as well as attitude. No two customers are alike, and a call center work life allows you to experience these possibilities.
You create friendship and memories
One of the most popular idea when it comes to call centers in the country are the usual gimmicks among co-workers. You’ve probably seen group photos of call center agents often in different vacation areas. This is because there is a possibility of shifting schedules. With that, you meet different people and expand your circle of friends. Team buildings are often occurring, hence, the photos of country clubs or beaches.
There is career growth
Contrary to the belief that one gains nothing from staying at a call center agency, career growth is actually more rapid. Compared to other companies which usually takes years for one to receive promotion, you can move up the ladder on your second year of stay. Call centers often expand their horizons fast, that’s why they gain more connections. More connections mean there always new opportunities to encounter.
You don’t really need experience
There is truth when people say call centers are open to all sorts of people. Even when you have just recently graduated, you can take on a call center as your first job. The requirements for call centers are good communication skills and adequate computer knowledge. There are training provided, so one does not have to worry not knowing too much. If you do have advanced skills, such as foreign language fluency, you may land a position on a department which handles various nationalities.
You are highly compensated
It is also a fact that call center agents do offer high salary even with the less experienced. You even get extra compensation whenever you go over time. Remember that your schedule may shift, which means you may work during the evenings. Once this happens, you may even receive higher compensations. Call centers also include health benefits and life insurance which you can extend to your family.
You are backed by a great team
Usually, call centers are more teamwork oriented. You don’t just interact with customers, but there is also a time for communication with a diverse team of agents. You can be sure that your group will have your back, and that you will learn from one another.
There is always the pros and cons on every job description presented. Every work experience is a chance to grow and step forward. Call centers are no different, and they are not new to how business unfolds in the country. To land a job as a call center agent is nothing to be ashamed about. In fact, these are the people who are more carefree in life.