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Corsair Continues Its Service Quality Lead Over Rivals Achieves Industry Leading 96% TAT, Sub-1% RMA Queries

Corsair starts operations in Raipur along with 22 service centers across India, offers service through telephonic, e-mail and logistic support to remote areas. Kaizen Infoserve’s splendid performance resulted in achieving 96% TAT. 

NEW DELHI, India – December 1, 2014: Corsair®, a worldwide designer of high-performance components to the PC hardware market, today announced that it continues the lead in quantifiable service quality over its rivals by achieving a industry leading 96% TAT (turnaround time) of 7 to 10 days. Corsair also announced that its authorized service partner Kaizen Infoserve has been its partner-in-success in this customer-centric endeavor. Kaizen with a strong network of 22 service centers across India provides RMA services for the entire Corsair product range, and has been a defining performer in this splendid run of Corsair’s customer satisfaction drive. 

Corsair today is one of the top consumer digital brand in India focused on high-quality customer experience“, said M A MannanCountry Manager – India at Corsair Memory. Kaizen has been one of our pillars of strength in this customer-focused effort and our 7years association with Kaizen is fructuous to customers in providing time bound quality service. As a trend setter in quantifiable service support, Corsair has more to offer to the valued customers in near future with able assistance from Kaizen.” 

Incoming RMA of Corsair products are very less i.e. less than 1% of the sales figures which is remarkable and again industry leading figure. 

New policy and initiatives on replacement of Corsair products by Kaizen

  • Implementation of HUB process by maintaining stocks for RMA replacement and fast moving SKUs at New Delhi, Kolkata and Secunderabad
  • Instant replacement offered at above locations which have resulted in TAT improvement in Tier II and Tier III cities and towns.
  • Introduction of new policy of replacement within 24 hours has received great positive response. 

Servicing of Corsair range of products takes place at their hub -Taiwan following a uniform and industry standard service policy and provides support for partners and the customers. Customers and partners can reach Kaizen through toll free number 1800 425 5464 . Kaizen Infoserve supports services like RMA status update, service center information, RMA generation, product warranty validation, technical and compatibility related issues on the same day.

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