The Airports Council International (ACI) has announced the winners of the 2016 Airport Service Quality (ASQ) Awards, in which Delhi’s Indira Gandhi International Airport and Mumbai’s Chhatrapati Shivaji International Airport have been ranked second best in the Asia-Pacific region. These two airports share the second spot with Singapore Airport. The first spot was taken by Incheon Airport in Seoul, South Korea. The third place was taken jointly by Beijing Airport and Haikou Airport. The ranking for Delhi and Mumbai airport has been made under the highest passenger handling capacity category.
According to Delhi International Airport Ltd. (DIAL), Delhi Airport’s ASQ score has improved from 4.96 in 2015 to 4.99 in 2016. “As we witness robust growth, we look forward to strong collaboration and support of airport stakeholders as well as our passengers. We are now geared to undertake the expansion works at Delhi Airport,” said I. Prabhakara Rao, Chief Executive Officer, DIAL.”IGIA Master Plan-2016 will further enhance the experience of our passengers and create new benchmark for the aviation community worldwide,” he added.
The ASQ Awards are based on survey of passengers at various airports worldwide. In the survey, passenger feedback is taken on various parameters such as airport access, check-in, security screening, restrooms, stores and restaurants.