DLF Home Developers Ltd. (DLF 5) receives ISO 9001:2008 certification for development of Commercial and Residential Complexes
New Delhi, 16th June 2014: DLF Home Developers Ltd.(DLF 5), a part of DLF Limited, India’s largest real estate company, is proud to announce that it has received ISO 9001:2008 certification after meeting the stringent guidelines set out by British Standard Institute (BSI), an accredited business standards company. DLF Home Developers Ltd (DLF5) is the first realty firm in the country to achieve this internationally recognised Quality Management system (QMS) accreditation.
The scope of the certification is focused on “The Development of Commercial and Residential Complexes”. The company has been awarded the honour after undergoing intense evaluation for its adherence to delivery schedules of both residential and commercial projects, customer satisfaction and quality of construction.
With the implementation of the Quality Management system (QMS), DLF ensures the highest level of process and quality control in developing the complexes. QMS has very elaborately documented procedures addressing highest level of specifications to be achieved during various stages of development. The QMS norms help enhance systems, improve areas of weakness and reduce process in-efficiencies. They also ensure compliance to all applicable legal and regulatory requirements. A special emphasis is given on Health, Safety and Environment (HSE) at the work place during the course of construction.
Under the QMS, every single customer feedback is reviewed, worked upon seriously and used as an input for continual improvement in the system. QMS also allows DLF 5 to strive for a superior level of customer satisfaction at the product handover stage as well as for the maintenance services. Implementation of an effective Quality Management System by DLF Home Developers Ltd. (DLF5) reiterates DLF’s commitment to offer high quality products to its customers and to create benchmarks for the real estate sector.
According to the Company spokesperson, “The ISO certification is a testimony to DLF’s unflinching commitment to construction quality and service standards. This achievement will only encourage us to further raise the bar and offer only the best to our customers.”
The ISO certification would also help to improve communication, planning and administration processes and bring about positive cultural change in the organization by achieving the long term objectives of delivering excellent housing services to customers, driving responsible business growth and innovation, improving cost effectiveness and market accessibility etc.
DLF: Development Business
The development business of DLF includes Homes and Commercial Complexes. The development business at present has 265 msf of development potential.
The Homes business caters to 3 segments of the residential market – Super Luxury, Luxury and Premium. The product offering involves a wide range of products including condominiums, duplexes, row houses and apartments of varying sizes.
DLF is credited with introducing and pioneering the revolutionary concept of developing commercial complexes in the vicinity of residential areas. DLF has successfully launched commercial complexes and is in the process of marking its presence across various locations in India.
DLF has over 60 years of track record of sustained growth, customer satisfaction, and innovation. The company has 314 msf of planned projects with 52 msf of projects under construction.
DLF’s primary business is development of residential, commercial and retail properties. The company has a unique business model with earnings arising from development and rentals. Its exposure across businesses, segments and geographies, mitigates any down-cycles in the market. From developing 22 major colonies in Delhi, DLF is now present across 15 states-24 cities in India.