New Delhi, April 25, 2016: FarEye is a SaaS based mobility platform for distributed workforce management with market leader in logistics industry across Asia.It offers end-to-end Logistics mobility solution from order till returns and is trusted by global leaders like DHL, DTDC, Apollo, Amway, Hitachi to name a few. FarEye is currently doing 3 million+ transactions on its platform across 10 countries.
The solution keeps customer delighted by updating ETA and live location of shipment. This helps companies to save huge money spent in repeat attempts and even returns. Its dynamic routing engine assists delivery workforce to move on optimized route increasing his deliveries in a day. Analytics engine further details the bottleneck in the supply chain and predicts delays in advance for companies to deliver better.
Problem for the customer & the Industry:- Repeated calling from the delivery guys/field executive for finding the location & tracking the status of the order. With FarEye., customer gets instant notifications about the shipment/order. It is difficult for logistics companies to scale with manual processes and new workforce, increase the efficiency while keeping a check on the fuel costs & time spent on reaching the customer. With FarEye’s intelligent automation technique, workforce is dispatched based on the workload & proximity to the customer location. FarEye optimises the route which helps in reaching out to the customer easily while cutting down on the fuels costs & time. FarEye’s intelligent Dashboard helps in gaining visibility in the field operations, measuring the KPI’s, demand forecasting etc. FarEye’s IoT& Analytics engine helps in understanding where to recruit more workforce, where to create more hubs & what is likely to happen next.
It is working with companies across industries with distributed workforce like Logistics, e-commerce, Consumer Durables, Healthcare, and BFSI. FarEye has a vision to empower last leg of product or service delivery by providing sufficient technology to the field workforce and enable companies to deliver world class experience to its customer.
Some of FarEye’s Customer Testimonials:
“With FarEye, our logistics wing is automated & have seen a 25% increase in the first-time deliveries. We get instant knowledge of fulfilment status & also we have seen an increase in the employee satisfaction ”Ecom Express.
“We have seen a 66% in the customer visits,” Bajaj Capital.
With the technology penetration being, less than 20% in 3 billion+ workforce, FarEye sees a huge potential market that would benefit from its technology platform aimed at maximizing workforce efficiency, and consequently invert the statistics into a more favourable number. Even though India’s IT market is growing at the rate of 11% per annum and mobile technology is well placed in everybody’s personal lives, it is still not incorporated well in the work field. With cutting edge mobility solutions, FarEye envisions to bring a difference in the lives of field workers and at the same time help the enterprises in save costs and engage in better customer experience.
With multiple use cases already being successfully implemented in field services, sales (sales force automation & claims process), FarEye see that it would be occupying a major chunk in the field service market too.
“In mobile era, companies need to grow beyond ERP’s and CRM and does it fast survive. We are here to help you go mobile and deliver delightful customer experience”, says spokesperson, KushalNahata, Co-Founder & CEO of FarEye.