Bangalore’s Fortis Hospital Bannerghatta, a leader in health care in India and a global leader in providing high quality treatment for medical travelers, has become the first Indian hospital awarded medical tourism certification from the Medical Travel Quality Alliance for its quality of care and services to medical tourists.
November 6th, 2014 – Bangalore: – Fortis Hospital Bannerghatta has become India’s first hospital to achieve medical tourism accreditation from the US-based Medical Travel Quality Alliance (MTQUA).
“I am very pleased this outstanding hospital has taken the next step in quality and has benchmarked its care for medical tourists against the international standard. Having watched it grow from a little-known hospital in Bangalore to a leading hospital for medical travelers, I fully expect it to continue its dominance in medical tourism in India,” said Julie Munro, president of MTQUA, in awarding medical tourism certification to Fortis Bannerghatta.
A hospital, clinic or medical tourism agency receives medical tourism certification through a formal evaluation against standards of quality in 10 non-clinical areas that directly impact a medical tourist’s wellbeing and good results.
“We are proud to receive this important certification. The doctors and staff at Fortis Hospital Bannerghatta Road have always endeavored to provide high quality medical care with excellent clinical outcomes so patients can recover faster in an environment of care and comfort,” says Karthik Rajagopal, Regional Director of Fortis Hospitals.
“This achievement further encourages and motivates us to maintain our momentum and uphold this hospital’s global standing,” he says.
The MTQUA evaluation team reviewed how the hospital manages a medical tourist including the inquiry process, intake procedure, and care management after discharge. They studied the hospital’s website and internet marketing, communication procedures, privacy and security measures, multicultural sensitivity, International Patient Services department, care support services and certain operations and business procedures that influence the quality of treatment and care a medical tourist receives.
Mr. Rajagopal believes Indian medical tourism has an enormous potential for future growth, saying, “The growth of India’s tourism sector in the coming year will be the catalyst to grow medical tourism faster than in previous years.”