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A La Concierge business journey

A La Concierge Services Pvt. Ltd. (ALC), founded in 2004, is one of India’s oldest and most prominent concierge companies.

When the company first launched its’ services in Mumbai, it was the BPO / Call Center industries that were most receptive to the concept. These pioneers in employee progressive initiatives used the concierge and value-added services as a support system for their employees – that began working at odd times and in shifts. With the advancement of HR practices, the trend to motivate and retain valuable employee resources became a necessity – and Concierge services became a tool to cater to employee needs’, across all industries.

 For the first 8+ years of its existence, ALC remained a 100% corporate concierge company focusing on driving value to the end-user through its wide range of services. The tag line of “Anything is Possible!” was a philosophy that penetrated all layers of the company. The company grew organically, acquiring more corporate clients and expanding its network and service delivery year on year.

 In 2013, ALC extended their services from “Work Place” to “Home” by introducing Home Seva, the Concierge Model for Individuals. The HNI Concierge Members with discerning tastes and sophisticated requests opened up a new market segment as well as formed the platform for ALC to launch value added services in the lifestyle segment as well as soft services in the Facility Management (FM) arena.

 The Real Estate industry also picked up the trend of offering Concierge Services to the buyers of the ultra-luxury residential flats and complexes. ALC was perfectly poised to capitalize on this demand and provide bespoke services to the developers and their tenants.

 With almost a decade of experience in servicing over 200,000 employees, A La Concierge firmly believes in going “above and beyond the call of duty” to provide its clients with the highest standards of service delivery and customer satisfaction. 106, Golf View, Supariwala Industrial Estate, Opp. Commerce Center, Tardeo, Mumbai- 400 034.

 ALC Offers 100+ services to its diverse and varied clientele / members – from “travel and shopping to referral and relocation” – Anything is truly possible! It is this dedication to detail and superior service that has made A La Concierge the number 1 Concierge Company in India (as ranked by the top10companiesindia.com) in 2013. A La Concierge also won the prestigious Lokmat Awards for Leadership in the Real Estate Industry in 2014.

 Currently operating in Mumbai, Pune & Delhi, ALC has 3 business models:

(1) Corporate Model: Providing services to corporations and their employees with onsite representation

(2) Retail Model: The entire range of services is provided to Individual members at their doorstep – anyone can sign on and become a member for a monthly, half-yearly or an annual fee.

(3) Residential Model: Services are offered at residential facilities through an onsite representative. The residential facility procures services and ALC provides all the residents with the full range of concierge services.

 An Efficient Resource Centre along with strong alliances with Vendors & Partners developed over the years facilitates the high array of offers and benefits in terms of discounts, value additions and loyalty programs for its members. From basic chores like Pick-up and Deliveries, Bill Payments, Handyman Services, BMC Documentation to the more elaborate Bespoke Holidays, Celebrity Interactions, Charting of Private Jets, or experiencing Sporting Fantasies – Nothing is out of reach!

 Future plans for A La Concierge include the Pan India launch of the ‘Home Seva’ model using technology as a platform to make the services accessible and user friendly.

 ALC is dedicated to simplifying life for its clients and adding value to all the stakeholders – Make a wish…and see it fulfilled! 

  AWARDS:

We have recently be adjudged the BEST amongst the Top 10 Facilities Management Companies in India 2014.

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