Koenig Solutions is a leading provider of high-end technical training and certification courses, as relevant to all of the popular IT technologies available globally.Koenig Solutions’ global leadership in technical training and certifications comes from its consistent focus on achieving excellence and utilizing innovative learning methods and delivery models that are designed to suit the specific requirements of a global customer base. Koenig Solutions is a one-stop-shop for all your IT training needs since it has more than 350 certified trainers under one roof and more than 30 authorizations including those from leading tech companies such as Microsoft, Cisco, Oracle, VMware, SAP, ITIL, Redhat, Adobe, Google Developers, etc.
ITIL® 2011 Foundation Training (ITIL® Certification) at Koenig Solutions
Globally, the IT Infrastructure Library (ITIL) is the most preferred approach to IT Service Management (ITSM), which seeks to align IT services with business needs. It is a best practices framework and its various components have been derived from the prevailing and evolving needs of public and private sector enterprises. ITIL essentially provides guidance as to how IT resources can be organized to ensure maximum business value. ITIL is also used for documenting the various processes, functions and roles, as applicable to IT Service Management (ITSM).
The basic premise for ITIL is that organizations need to look beyond the usual task of managing IT resources. ITIL enables enterprises to integrate IT resources with business plans, which in turn helps them achieve strategic goals. ITIL certification is the key to defining governance standards and creating the desired synergy between IT resources and business goals.
Who can sign up for Koenig Solutions’ ITIL Foundation Training?
ITIL training and certification is most suitable for IT Managers, System Analysts, Quality Analysts, System Administrators, Operations Managers, and Database Administrators.
ITIL Course Objectives
The ITIL Foundation certification is designed to help students learn a proactive approach for improving business outcomes through effective utilization of IT resources
To help students learn and implement ITSM best practices, key concepts, principles, and process models, which are essential for clearing the ITIL certification training exam.
Develop a thorough understanding of scope, purpose, and objective of service strategy, service transition, service design, service operations, and Continual Service Improvement
Practical sessions wherein students learn how to improve business outcomes and optimize customer experience through the use of ITIL concepts, tools and techniques
Learn how to improve efficiency of ITSM processes through automation and application of lean principles
Learn to improve efficiency of processes and teams and save costs through the use of well-defined fit-for-use and fit-for purpose processes
Learn to use ITIL procedures for various needs such as enhancing user satisfaction, improving service levels, reducing costs, optimizing outsourcing, increasing service availability and becoming more adaptable to change.