- Ritu Nissan to focus on Nissan Sales & Service Way to ensure Customer Experience Excellence
Mumbai, India (January 28, 2015): Nissan today announced the opening of a new dealership, Ritu Nissan at Bhandup West, Mumbai. The dealership was inaugurated by Guillaume Sicard, President – Nissan India Operations. Nissan will now have a network of 159 sales touch-points, spanning across 113 cities for both Nissan and Datsun vehicles.
Speaking on the occasion, Sicard said, “I am delighted to inaugurate the third dealership of Ritu Nissan at this prime location. Together with our dealer partner, we seek to provide our customers with best-in-class products and services, and look forward to a long-standing, successful association. Nissan’s strategy for continued and significant growth in India is underpinned by our commitment to providing customers with a superior ownership experience. This is backed by our continuous expansion of dealership outlets nationwide.”
With over 3000 sq. feet of show room space, the dealership will showcase complete Nissan and Datsun portfolio of cars. The service centre, located in Thane, is one of the largest in Mumbai spread over 22,000 sq. ft. with 18 bay workshops to service multiple cars at a time.
Nissan aims to double its reach in India by 2016 with a total presence of 300 touch points across the length and breadth of India. The company is rapidly growing the dealership network to cover 95% of the population in India.
Manoj Lalwani, Dealer Principal of Ritu Nissan said, “At Ritu Nissan we will ensure that our customers experience the level of care that exceeds their expectations when they either purchase a new Nissan vehicle or bring their existing vehicle into our dealership for servicing, thereby enhancing overall customer satisfaction, advocacy, loyalty to the Nissan brand.”