Aggregators such as app-based cab services are supposed to make life easier for commuters, however, in my case, it turned out just the opposite. I would like to share my distressing experience with Ola Cabs so that others can avoid such unscrupulous operators who do not seem to care even a bit about their customers. Here’s what went terribly wrong when I booked a cab using Ola Cabs app.
The Ola Cab driver was drunk and hardly knew the route or the destination – I had booked the Ola Cab to go from Vasant Square Mall in Delhi to Azadpur in Delhi. When the cab arrived, I asked the driver if he knew the destination, to which, he promptly said ‘yes’ with great confidence. However, I did not believe him much as he was looking drunked. After seating in car, I could smell the liquor in his breath. I choose to ignore this since I was in a hurry to reach my destination. When we travelled for some time, the smell of liquor started to overwhelm me and I had to ask the driver to open the windows. You can imagine how bad it was since the temperature outside must have been hovering around 40 degree Celsius.
And, as if the heat was not enough, I later discovered that the Ola Cab driver was not only drunk, but had totally missed the route he was supposed to take. When I decided to take control of the situation and checked Google Maps, I found that the driver had driven the cab at least 10 kilometers away from the correct route. It was an extremely bad situation since I was supposed to reach the destination in time. If I had started searching for another cab, it would have taken me even more time. So, I requested him to drop me at correct location and could take or charge whatever amount he want because its night time and i was afraid too. But he didn’t listen me and started fight for the fare and used some vulgar words. Just for the sake of life and to avoid the road argument, I made the payment.
And then, I asked a Auto Rickshaw driver for help and shared the whole story with him. Then, he dropped me to a nearest metro station.
Problems galore with Ola Cabs – Later, when I researched about Ola Cabs, I found that such problems are widespread with Ola Cabs. It appears that Ola Cabs’ system has loopholes, which lets in the wrong type of drivers, and eventually results in bad services. I also think that Ola Cabs is not interested in improving its system because that would involve more expenses, which the company is not willing to bear. It seems that Ola Cabs is driven by mere profitability rather than a balanced approach that would adequately provide for customer satisfaction.
After this harrowing experience, I have decided to stay away from Ola Cabs. I would recommend readers also to stay away from Ola Cabs or get ready to face such issues, if ever they plan to use Ola Cabs.