Those without access to the internet can now approach common service centres run by the state government to register hassle-free police complaints online by paying Rs 20 to the State Crime Records Bureau (SCRB).
They can also check the status of CSRs and FIRs for a fee of Rs 10.
Facilities including online complaint registration, viewing and downloading FIRs, viewing the status of FIRs and CSRs, vehicle search, missing persons & unidentified dead bodies search, SMS to complainants, and sharing of road accident case documents are absolutely free for those who can directly access the website http://eservices.tnpolice.gov.in.
The online services can also be availed through a mobile app which was introduced from July 2016.
Residents can download the app for android mobile phones from the police website or Google play store.
Police said the Crime And Criminal Tracking Network & Systems (CCTNS) online project has been successfully implemented in all the 1,913 FIR registering police stations/units of the Tamil Nadu police.
A police officer said residents can lodge complaints to the police at the click of a mouse through the facility of online complaint registration.
FIRs registered in any police station can be viewed and downloaded by anyone free of cost effective from November 15, 2016, except for FIRs of sensitive cases.
The complainant can track the status of the case or complaint online through this facility.
Residents who want to buy a used vehicle can ascertain if the vehicle they intend to buy was involved in any accident or is a stolen vehicle.
With a view to enhancing service delivery to residents, the Tamil Nadu police have initiated a system of informing the complainant about the status of disposal of online complaints, CSRs and FIRs registered at police stations through SMS.
The SMSs are being sent in the name of ‘TNPOL’.
This facility was enabled with effect from December 2016. SMSs are sent both in English & Tamil to the complainant’s mobile number.