– Offers emergency support to vehicle owners across 28 states and 1795 cities
– Consumers can purchase roadside assistance independently or with a vehicle purchase
– Introduces inaugural feature ‘Women Assist’ exclusively for Paytm Mall users
Paytm Mall, company of Paytm Ecommerce Pvt Ltd has partnered with TVS Auto Assist (TVS AA) to host 24X7 breakdown assistance service for automobile owners across India. This new service is currently available as a ‘Roadside rescue’ service within the ‘Cars & Bikes’ section of Paytm Mall. Consumers can independently purchase this service, and also while purchasing a vehicle on its platform. They can then receive assistance from any of TVS AA’s service providers across 28 states and 1795 cities.
Keeping women drivers in mind, Paytm Mall and TVS AA have also come together to launch a special feature – ‘Women Assist’ to provide them Roadside Assistance during late hours (8pm – 5am.) To begin with, this service will be offered in 6 major cities in India (Delhi, Mumbai, Kolkata, Chennai, Hyderabad and Bangalore). This is an exclusive facility for Paytm Mall women customers.
Amit Sinha, COO – Paytm Mall said, “The automobile segment on our platform is gaining massive traction. We are currently focused on building this further and diversifying into newer offerings. TVS AA will be a key partner in driving this agenda and in helping us become a one-stop shop for all automotive needs. We expect to sell over 30,000 road assistance service packages in this quarter.”
Mr. G. Srinivasa Raghavan, Executive Director, TVS Automobile Private Solutions (TASPL) said, “We believe this partnership is a game changer as it is a truly digital model, including payment options, for tech savvy users. This unique tie-up would digitally connect millions of car and bike users across the country by providing world class breakdown assistance within one hour across all major towns and cities. In a first-of-its-kind move, we are extending our services to even non-members of TVS AA through ‘pay-per-use’ model.”
TVS AA’s breakdown assistance services are being offered through the annual membership program under two categories – Gold membership for Rs. 1,499/- and Platinum membership at Rs. 2,999/- Members of TVS AA can avail the emergency assistance support that include, mechanical related, towing, fuel, key, flat tyre, cab assistance, first-aid, etc. The Gold membership services offered at Rs. 1,499/- include, pan India breakdown assistance 6 times per car per year, car towing services and cab assistance at a nominal cost. On the other hand, the Platinum membership services offered at Rs. 2,999/- include, pan India emergency roadside breakdown assistance unlimited per car per year, cab assistance and car towing assistance free up to a specified range.