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Railways to pay passenger 12,000 for faulty AC

The Karnataka  State Consumer Disputes Redressal Commission ordered South Western Railway to pay a compensation of Rs 10,000, Rs 2,000 towards costs and also refund the ticket fare to a 58-year-old passenger who said he had to put up with three hours of suffocating journey in a train because of the dysfunctional air-conditioning system.

The passenger, Dr Shekar S, a Mysurean, was travelling from Bengaluru to Mysuru on the Tipu Superfast Express on March 9, 2015.

When he got into the air-conditioned C1 coach, he realized the AC was not working.

He complained to the AC mechanic in the train immediately.

The mechanics effort went invain causing inconvenience to passengers.

 The passenger demanded to refund ticket fare said he had miserable journey.

He also approached the District Consumer Forum.

The forum ordered the railways to pay the passenger Rs 3,000 as compensation and Rs 2,000 towards costs, besides a penalty of Rs 100 per day in case of default.

The aggrieved passenger demanded a higher compensation of Rs 15,000 and appealed to the Karnataka State Consumer Disputes Redressal Commission, which considered the adverse effect on the health of the complainant travelling for three hours in suffocation, and his age, before enhancing the compensation to Rs 10,000.

The railways was also asked to pay other costs within four weeks, from the d ate of receipt of the copy of the order.

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