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Wednesday , 18 October 2017
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Timesaverz announces partnership with Truecaller to enhance customer experience

India’s leading e-home service provider Timesaverz today announced its partnership with Truecaller.  The partnership is on two important verticals, firstly, with Truecaller SDK. Truecaller users can instantly register on the Timesaverz app with a simple and frictionless sign-up option using their Truecaller credentials without the need for the unreliable SMS based OTP process to verify their identity and mobile number.

Secondly, numbers being used by Timesaverz for connecting their users with service providers will be marked as a ‘Priority call’ with a unique look and feel for the Caller ID screen at the receiver’s end, branded with the Timesaverz logo, making it evident for Truecaller users that this is an important call from a trusted source and not spam.

These newly added features would ensure faster user onboarding and verification, along with enhanced productivity and customer engagement.

Speaking on the partnership, Lovnish Bhatia, Co-founder and COO, Timesaverz said By integrating with Truecaller, our customers can now save time and avail a one-tap verification, thus easing the registration process. Users don’t need to wait for an OTP and fill in other details as Truecaller automates the entire process. We are now seeing a 25% increase in successful registrations”.

Customer care number identification is important for all the service providers, as it is one of the key ways to engage with or support the customers and record their feedback. However, owing to non-identification quite a lot of companies face multiple challenges.

Timesaverz’s partnership with Truecaller is projected to address the two major pain points – smoother and faster onboarding of new customers of Timesaverz with Truecaller SDK in the Timesaverz mobile web and apps and better customer care call pickup rate through integration of Truecaller Priority at the last mile.  

Priyam Bose, Director & Head Global Developer Relations, Truecaller said “At Truecaller, we constantly strive to make communication safe and efficient, not only for our users but also for businesses like Timesaverz who are solving local and daily life problems. We are happy to partner with them and bring in better efficiency, frictionless mobile number based user onboarding, identity management and productivity in their consumer journey and at same time enhanced experience for our users.”

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