United Airlines has issued an apology to a passenger who was forced to give up her 2-year-old son’s seat and hold him for more than three hours during the flight
Shirley Yamauchi, school teacher from Hawaii, told that she had purchased the tickets to a conference in Boston three months ago and she paid for her son Taizo’s seat nearly $1,000 because children over the age of two are required to have their own seat.
Her trip from Hawaii to Houston went fine.
But as Yamauchi and her son sat waiting for takeoff to Boston, a man walked up with the same seat number as her son, said Yamauchi.
“I told him that I bought both of these tickets and he tells me that he got the ticket on standby. Then he proceeds to sit in the center,” she told.
Yamauchi informed a flight attendant about the issue but she merely shrugged off the complaint, saying the flight was full.
“I had to move my son onto my lap,”Yamauchi said. “He’s 25 pounds. He’s half my height. I was very uncomfortable. My hand, my left arm was smashed up against the wall. I lost feeling in my legs and left arm.”
“I started remembering few incidents with United on the news,” she explained. “The violence. Teeth getting knocked out. I’m Asian. I’m scared and I felt uncomfortable. I didn’t want those things to happen to me.”
Her son’s boarding pass was not scanned correctly, thus failing to add him to the system and releasing the seat to a standby passenger.
“We deeply apologize to Ms. Yamauchi and her son for this experience. We are refunding her son’s ticket and providing a travel voucher. We are also working with our gate staff to prevent this from happening again,” said United.