Every one of us likes a safe and secure Rail journey with a good atmosphere. Do you know around 3 crore passengers pass through in Indian Railway with more than 10,000 trains run on a daily basis? Hence, it is natural that some complaints of the passengers might come about. Indian Railway is owned and controlled by the Government of India throughout the Ministry of Railways. It is the fourth largest railway set of connections in the earth.
As Indian Railway is used by wide-ranging verities of passengers from a deprived man in general class to business man in AC class, one and all may face one or a different problem at some point in travelling. Indian Railway has time to time produced a different way of complaints arrangement for formulate the stress-free rail journey. Complaints can be lodged for a station facilities or problem in running train. Any type of train be it local, passenger, Rajadhani, shatabadi, mail, express, superfast, you can register a complaint against Indian Railway system which is applied for all.
Types of Complaint
There are a number of complaints which you can register against Indian Railway and these are:
Allocations of Seat Berths by Train body: In this case you may face the problem of Ignoring WL/RAC, Demand of extra money, and Non issue of receipt in that order.
Bedroll Complain: In this case you may face the difficulty of short bring in, Non accessibility, contaminated, ragged or disfigured issues.
Luggage Booking: In this case you may face the difficulty of rebuff, overcharging, impediment in delivery and not delivered issues.
Corruption Issues: In this case you may face the difficulty of paying-off and corruption.
Catering and Vending Service Issues: In this case you may face the difficulty of value, amount, overcharging, cleanliness, misconduct, delayed facility, non accessibility or whichever one-time.
Station Cleanliness: In this case you may face the difficulty of platform cleanliness, waiting room hygiene etc.
You can also register a complaint against Indian Metro Railway system which is applied for all.
Ways to register a complaint against Indian Railway
Following are the different channels to lodge complaints to Indian railways Authority:
Social Networking Sites: A Smartphone carrying travellers can lodge complain and go up to highest level. You can use the medium of social networking sites to register a complaint. Passengers can lodge their complaints by tweeting @RailMinIndia.
Webpage: Passengers can lodge their complaints and suggestions on the webpage of www.indianrailways.gov.in. You can also download the mobile App from the URL www.coms.indianrailways.gov.in. for registering complaints and sending suggestions.
Call/SMS: Passengers can lodge their complaints and suggestions via SMS to the number 9717630982. Passengers can call to the number 138 and if you have any security related complaints then give a call to 182.
Online Registration: Passengers can lodge their complaints and suggestions via online also. You need to fill up a form which is available on the website of Indian Railway.
Passengers can also check the status of their complaints in the official website of Indian Railway.