Hyper automation – Is it the next big leap in digital transformation?
We are calling hyperautomation the ‘next milestone.’ It has the potential to change the way we work and live. Hyperautomation helps organizations accelerate their digital transformation journey and lays down a strong foundation for spawning critical future innovations. It can help organizations achieve the holy grail of ‘doing more with less’.
Let us hear, what is the take of industry veterans?
Vikas Bhonsle, CEO at Crayon Software Experts India
We have all heard about automation. Another buzzword doing the rounds these days is Hyper Automation. Hyper Automation lists in Gartner’s top ten technologies in 2020, and is the end-to-end automation of processes. Hyper automation is the amalgamation of all contemporary technologies such as Robotic Process Automation (RPA), Intelligent Business Process Management Suites (iBPMS), Process Mining, Artificial Intelligence/Machine Learning, Natural Language Processing (NLP), Optical Character Recognition (OCR) and Digital Twin of an Organization (DTO), to accelerate the automation processes further. It is enhancing the concept of automation. Discover, analyze, design, automate, measure, monitor, reassess are the key outputs of hyper-automation. And it is very much suggestive that with hyper-automation on a roll, tasks will be further alienated from human dependency.
Yes, indeed, it will be a major aspect of digital transformation that we will get to see. It will remove the need of human dependency from several repetitive tasks. Basically, any task, that does not require human interference or human intelligence, will be adopting hyper automation in the coming future. We will see hospitals employing digital nurses, or bot nurses, who will register and interact with patients to understand their sickness, symptoms, and other health data, at the initial stage where doctor support is not required. Other manual tasks such as billing and claims will be mostly done by hyper automation. Documentation, invoices, regulation processes, identity verification, customer due diligence, account activation, etc. will be all taken care by hyper automation. When businesses will see most of the tasks and processes automated, end-to-end processes will be more reliable and goal oriented. And thus, with hyper automation, organizations will find it faster to adapt to evolving business and market demands.
Hyperautomation has been named in the list of top 10 strategic technology trends for 2021 by Gartner. It is an approach in which organizations rapidly identify and automate as many business processes as possible. It involves the use of a combination of technology tools, including but not limited to machine learning, packaged software, and automation tools to deliver work. Moreover, it is an amalgamation of next-generation technologies like Artificial Intelligence (AI), Machine Learning (ML), Robotic Process Automation (RPA), and advanced analytics (AA). Hence, it is fast becoming a key strategy for IT and business leaders to consider for their organizations’ digital transformation initiatives.
In today’s digital world, hyper-automation has shifted from an option to a condition of survival. It has become a new way of working that has change enterprises. Those enterprises that remain supported by a patchwork of technologies that are not lean, optimized, connected, clean, or explicit will start to fall behind in a world where the acceleration of digital business transformation requires efficiency, speed, and democratization. Enterprises that are not able to focus on efficiency, efficacy, and business agility will quickly be left behind. Hyperautomation is a boon that will continue to positively impact businesses to a great extent. By understanding these areas of impact, leaders can better prioritize decisions around digital transformation and increase their efforts to attain maximum benefits. There is no doubt that the pandemic has increased digital demands, and technology leaders are forced to move their roadmap forward towards robotic process automation (RPA) and hyper-automation.